Complaints & Dispute Resolution

At Modament, we aim to offer not only high-quality products but also reliable service. If you’re not satisfied with any aspect of your order or our service, we’re here to help.

Step 1: Contact Us Directly

If you have a complaint, please contact us directly via email at contact@modament.com.
We will respond as soon as possible, and always within 14 days of receiving your message. If more time is needed, we will inform you accordingly.

Step 2: Mediation via WebwinkelKeur

If we can’t resolve the issue together, and you are located within the EU, you may submit your complaint to WebwinkelKeur — our independent dispute resolution partner. They offer free mediation between customers and registered webshops: https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil

You can verify our current membership here:
https://www.webwinkelkeur.nl/ledenlijst/

Step 3: Binding Decision by Dispute Committee

If no resolution is reached via mediation, you may present your case to the independent dispute committee appointed by WebwinkelKeur.

• The committee’s decision is binding for both Modament and you as a customer.
• A small submission fee may apply, which is payable by the consumer.

If you have any further questions or would like to start the process, feel free to email us at contact@modament.com.