FAQ

Frequently Asked Questions

Have a question?
Find all the answers you need about ordering, shipping, returns, and more below!

Orders

How do I place an order?
Simply add the desired watch to your cart and complete your purchase through our secure checkout page.

Can I change or cancel my order after placing it?
We process orders as quickly as possible. If you would like to change or cancel your order, please contact us immediately at contact@modament.com. We will do our best to assist you!

Shipping & Delivery

Which countries do you ship to?
We currently ship to the Netherlands, Belgium, Germany, France, Spain, Portugal, Sweden, Ireland, and the United Kingdom.

What are the estimated delivery times per country?

  • Netherlands: 1 business day
  • Belgium: 1 business day
  • Ireland: 5–6 business days
  • Spain: 3–4 business days
  • Sweden: 4 business days
  • United Kingdom: 3–5 business days
  • Portugal: 4–5 business days
  • France: 2–3 business days
  • Germany: 2 business days

Can I track my order?
Yes! Once your order has been shipped, you will receive a tracking link via email.

Products

Are your watches original and high-quality?
Absolutely! We carefully select all our watches and work only with reliable suppliers. Each watch is quality-checked before shipping.

Do your watches come with a warranty?
Yes, all our watches include a 12-month warranty against manufacturing defects.

How do I know if the watch will fit me?
Our watches feature a comfortable, adjustable rubber strap that fits most wrist sizes, typically ranging from approximately 15 cm to 22 cm — no tools required. Simply adjust the strap to your perfect fit using the buckle.
If you have any questions about sizing, feel free to contact us — we are happy to assist you!

Returns & Exchanges

Can I return my order?
Yes, you have the legal right to return your order. Here’s how it works:

– You have 14 days after delivery to let us know that you want to return the product.
– After informing us, you then have another 14 days to send the item(s) back.
– Once we receive the return in good condition, we’ll issue your refund within 14 days of your return notice.

You may handle and inspect the product as you would in a physical store. If the product has been used more than necessary, or returned incomplete or damaged, a deduction may be made from your refund.

How do I return a product?
You can request a return in two ways:
– Log in to your Modament account: modament.com/account
– Or email us at contact@modament.com

Are there any costs for returning a product?
Return shipping costs are at your own expense, unless the return is due to a mistake or defect on our part.

Payment

Which payment methods do you accept?
We accept the following secure payment methods:

  • iDEAL
  • Bancontact
  • Credit Card (Visa, Mastercard)
  • Apple Pay
  • Google Pay
  • Klarna

Is my payment secure?
Yes, we use a secure SSL connection to protect your information. All transactions are fully encrypted and safe.

Contact

How can I reach you?

I have a complaint. What should I do?

We’re here to help. First, please contact us at contact@modament.com. If we can’t resolve it together, you may contact WebwinkelKeur for mediation. Read more on our Complaints & Dispute Resolution page.

Why Choose Modament?

  • Stylish, high-quality watches
  • Fast delivery
  • 12-month warranty
  • Excellent customer service
  • Secure and trusted payments